All orders for items that are in stock are dispatched same day for next day tracked delivery (postal code dependent some areas might not be available for next day delivery) Monday - Thursday Untill 3pm any orders after 3pm will be dispatched next day †Next day delivery does not include Scotland, Northern Ireland, or some other Rural Post codes (2-day service applies)
Orders placed on Friday will be delivered Monday any orders placed on Friday after 3:00PM will be delivered on Tuesday and any orders placed on Saturday and Sunday will be dispatched on Monday †Next day delivery does not include Scotland, Northern Ireland, or some other Rural Post codes (2-day service applies)
All orders for items that are not currently held in our stock are dispatched within approximately 3-5 days.
You will be held responsible for any amendments made to deliveries should a package go missing or delivered outside of the expected time slot. These amendments include,change of address, location or time slot
We deliver goods worldwide which can take 5 to 10 working days. Any goods which have been rejected by customs or held at your local customs we at Private Pharma Ltd are NOT liable for such issues and are exclude from our standard refund policy.
(Deliveries to Japan only we would recommend takeing out needles for customs purpose)
The approximate time of shipment is checked individually on request.
Any querys should be emailed to us at firstname.lastname@example.org and should be stricly done within 7 Days of dispatching order and Claims outside of 7 Day will be rejected.
If you have any questions or concerns, you can contact us via email@example.com.
We strive to answer your questions and requests as quickly as possible.
If a box is damaged it is important you notify the DHL driver so he can make a note in the system before you sign for the received goods. Hereby we are able to make a claim to DHL for the damaged box.